Returns & Exchanges

At The Mattress Shop, we want you to rest easy knowing that if your new mattress isn't the perfect fit, you can return or exchange it within our 100-night sleep trial period. We are committed to ensuring you find the ultimate comfort for a better night's sleep.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone with your order number to begin the return or exchange process.

• 2.
  Schedule a Pickup

  Once approved, we will coordinate with a local charity or a professional removal service to pick up the mattress directly from your home.

• 3.
  Inspection and Verification

  Our team will verify the condition of the returned mattress to ensure it meets our hygiene and quality standards for processing.

• 4.
  Receive Your Refund

  After the pickup is confirmed, we will issue a full refund to your original payment method within 5 to 10 business days.